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Terms and Conditions


Your access to and use of www.theheavenlycoffeecompany.co.uk ("The Website") which is owned and operated by The Heavenly Coffee Company Ltd is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions.

By continuing to use the Website to browse or order from The Heavenly Coffee Company Ltd, you fully accept the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions, you must immediately stop using the Website and discontinue purchasing from The Heavenly Coffee Company in any form.


The contents of the Website, or any verbal communication from The Heavenly Coffee Company LTD does not constitute advice and should not be relied upon in making or refraining from making any decision. 

General information or technical guidance relating to products is sourced externally. The Heavenly Coffee Company LTD will always endeavour to keep such information up to date, accurate and reliable. 


The Heavenly Coffee Company LTD reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice. You confirm that The Heavenly Coffee Company LTD shall not be liable to you for any such change or removal.  

The Heavenly Coffee Company LTD reserves the right to amend or change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed your acceptance of such change.  It is your responsibility to review these terms and conditions periodically to ensure you are aware of any changes that may affect you.


By maintaining your subscription on the Website by opting in, you agree to receive regular communications and promotions from The Heavenly Coffee Company LTD. The Heavenly Coffee Company LTD will never sell, provide or disclose your personal information to a third party. You can unsubscribe or manage your subscription preferences in your ‘my account’ area.  


The Heavenly Coffee Company LTD will endeavour to ensure that any priced item on the Website is available for delivery as per the notified date on the Website.

Items that require a price to be quoted cannot be ordered online.  You will need to complete and submit the price enquiry form and a member of The Heavenly Coffee Company LTD team will contact you to discuss prices, options and delivery.

Any order placed by you will only be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge and accept that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or (ii) you collect or we dispatch the goods to you or (iii) we commence the services purchased, whichever is completed last.

If a product is unavailable i.e. due to sudden demand, we will contact you to agree part delivery or offer an alternative in-stock product substitute.

You can check out as a guest. 

It is better to create an account to allow you to manage your account, purchase history, use the automatic reorder function, set and adjust personal details and preferences.


The Heavenly Coffee Company LTD places an extremely high level of importance on security and internet fraud.

The Heavenly Coffee Company LTD makes every effort to ensure all orders received via the Website are thoroughly checked using the information supplied at the time of placing the order.

However, there is the possibility that we may need to contact you to make further security checks. We ask your co-operation to allow us to complete these checks as quickly and efficiently as possible. Fraudulent activity and attempted transactions are not tolerated by us, and are immediately reported to the relevant authorities.

The Heavenly Coffee Company LTD use a secure checkout facility on the Website. The Heavenly Coffee Company LTD appreciates that it may take a few moments longer to complete the security process during transactions but the majority of our customers prefer security over speed. The Heavenly Coffee Company LTD does not see or store your payment details.  Only the final transaction detail and method of payment is visible to The Heavenly Coffee Company LTD.

In the absence of negligence on the part of The Heavenly Coffee Company LTD, we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

If your online identity has been stolen and your cards are being used fraudulently to purchase goods from the Website, on discovery and on your behalf The Heavenly Coffee Company LTD will inform the relevant authorities.


All goods purchased from the Website remain the property of The Heavenly Coffee Company LTD until paid for in full and cleared. 


As standard, The Heavenly Coffee Company LTD aim to deliver orders placed before 12pm within 48 working hours.

Please note our offices are open Monday to Friday 8.30am-4.30pm and so orders received on a Saturday or Sunday will not be shipped until the following Monday.

In the event The Heavenly Coffee Company LTD is out of stock of a particular item, we will call and agree the best options to allow us to send your complete order to you as soon possible.

Some items shown on our website are ineligible for online purchasing and shipping, such as glass or fragile items. If you would like to purchase such an item then please ring 01909 519511.

Delivery times for machines will vary - for further details ring 01909 519511.

The Heavenly Coffee Company LTD accept no liability for non-next working day delivery and will not under any circumstance compensate for said non delivery.


Delivery charges are calculated from the total price of the all items ordered; this is automatically calculated in the shopping cart for you. Orders with a value under £50 (before VAT) will incur a delivery charge of £7.95.

Orders above £50 (before VAT) are not subject to any delivery charge.

Please Note: additional delivery charges apply for delivery to the Channel isles or Scottish Isles, Northern Ireland, Ireland & Scottish borders. There may also be an additional delivery charge applied for preferential shipping requirements (i.e. before 12 noon or Saturday delivery).


Please call 01909 519511.


Any consumable item (food or drink product or accessory) that has been opened or is in used condition will not be accepted for refund or exchange. 

Should you wish to return goods which have been ordered incorrectly or otherwise classed as non-faulty, we will accept return requests up to 14 days after you have received the goods (for reference received time for the goods starts from the date you have signed for the goods (signature from courier service is recorded for reference). 

Returned goods must be UNUSED, unopened and in the same condition in which they were delivered. We reserve the right to charge a 15% fee for returning and refunding the money and there will be a Re-Stocking & Handling fee of up to £15 on the product.

 We reserve the right not to refund items that are returned in unusable or unsellable condition e.g.  damaged after delivery.  If such a returns situation arises, you are advised to make immediate contact with The Heavenly Coffee Company LTD to discuss remedy.


PLEASE NOTE: The cost and responsibility of returning non faulty or unwanted goods will be the responsibility of the customer. We will only issue any agreed refund once the returned goods are received and examined by us and we have agreed that the goods and packaging are in a satisfactory re-sellable condition and have not been used.

Whilst we will make every attempt to remedy this type of situation, we must emphasise it is everyone's interest to ensure the correct items are being ordered and are suited for your particular requirements.


If packaging appears to be damaged on receipt, this must be noted with the courier during delivery and notified to The Heavenly Coffee Company LTD without delay.

The Heavenly Coffee Company LTD will replace any damaged items as necessary after discussion and confirmation.

When goods are signed for by the purchaser or appointed receiver, the customer inherits the risk for the products once they have been delivered to the delivery address which was specified when the order was placed.

The Heavenly Coffee Company LTD accepts no liability for non-delivery, late delivery or the cost of resending goods that have been delivered correctly to an incorrectly specified delivery address or where you fail to collect the products from the delivery address which you specified.


The Heavenly Coffee Company LTD will endeavour to provide accurate images that represent the products for sale. Images are purely for illustrative purposes and packaging or product may differ from the image shown. The Heavenly Coffee Company LTD will accept no liability for any errors or omissions in this information.

The colour of goods or packaging may vary slightly from that shown on the Website due to limitations of browser software, photo and viewing monitor quality. The Heavenly Coffee Company LTD reserves the right to amend any designs or images without prior notice.


 The Heavenly Coffee Company LTD have a minimum 28 day use by/sell by policy. No product shipped will have less than 28 days to expiry (exceptions can include promotional low dated clearance stock).  


None of these Terms and Conditions affects your statutory consumer rights.


You may cancel your coffee and accessories order up until the point prior to the order being dispatched. This will depend on the time of day the order was placed. A typical cut off point would be by 12.00 hrs on the day of order. It is in your interests to contact The Heavenly Coffee Company LTD as soon as you know the order is to be cancelled.

 If an order is cancelled before dispatch, any payments (including delivery charges) made by you will be refunded in full.

 If the order is cancelled after the goods have been dispatched it will be dealt with as a 'return' and you will be fully liable under the returns policy stated above.


For payments made by Debit or Credit card, refunds are automatically made directly back to the payment method used. In other cases, a credit will be posted against your account (where applicable).

Orders paid for by cheque or cash will be refunded by Company cheque unless otherwise stated.

Please note there is a 15% handling charge on all returns and refunds (excepting faulty or damaged goods) as stated in the returns section above.


Customer accounts are granted at the sole discretion of The Heavenly Coffee Company LTD. The Heavenly Coffee Company LTD may also allow Credit Accounts to be set up.

For credit (pay on account) customers, The Heavenly Coffee Company LTD reserves the right to charge interest on any "overdue account".  An account is deemed overdue when invoices remain unpaid for a period of 28 days or longer.

The Heavenly Coffee Company LTD also reserves the right to charge a solicitors / admin fee should an account go that stage of debt recovery. The Heavenly Coffee Company LTD reserve the right to withdraw or reduce the credit facility on any said account without notice.

Domestic consumer accounts are not eligible for credit accounts to be setup.


The Website has been enhanced to enable you to purchase our products online in a secure environment. If however, you would prefer to arrange an order and pay over the telephone, you can do this by calling 01909 519511 and a representative from The Heavenly Coffee Company LTD will be delighted to help you with your order and associated payment. 
You do not have to register to use this site. 


The Heavenly Coffee Company LTD treats and handles your personal data confidentially and uses your personal information to provide the services you've requested through your preference settings (in the My Account area). We may also use this information for auditing, research and analysis to operate and improve our technologies and services.

The Heavenly Coffee Company LTD will never sell, pass or share your details on to any third parties.


Prices are subject to change without notice. The Heavenly Coffee Company LTD will however endeavour to maintain the listed prices.


Errors and Omissions Excepted (E&OE) – If The Heavenly Coffee Company LTD identify an incorrectly advertised price before or after an order is accepted, The Heavenly Coffee Company LTD reserve the right not to accept or process the order using the incorrect price.

The Heavenly Coffee Company LTD will always endeavour to display correct and accurate pricing and discounts. Prices are subject to change without notice. 


All prices are in pounds sterling, exclude delivery charges and VAT where stated. The complete price for goods ordered including VAT and delivery charges will be clearly displayed prior to final checkout.


The Heavenly Coffee Company LTD are a UK based company and do not offer overseas shipping as standard.


The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is generally for additional information only and is not intended to act as an endorsement of such websites and you acknowledge and agree that we are not responsible for the content, risk or availability of any such sites.


All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to The Heavenly Coffee Company LTD or otherwise used by The Heavenly Coffee Company LTD as permitted by law. 

In accessing the Website, you agree that you will access the content solely for your personal or commercial use.

None of the Website content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder The Heavenly Coffee Company LTD.


The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. 

To the extent permitted by law, you indemnify directors, employees and suppliers of The Heavenly Coffee Company LTD not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. 

The Heavenly Coffee Company LTD makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. 

Nothing in these Terms and Conditions shall be construed to exclude or limit the liability of The Heavenly Coffee Company LTD for death or personal injury as a result of the negligence The Heavenly Coffee Company LTD or that of its employees or agents by using the Website.


If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.


These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts. 


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